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Collector in Phoenix at SUNSPIRE HEALTH

Date Posted: 4/11/2018

Job Snapshot

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Job Description

General Purpose of Position:

Responsible for initiating follow up on Insurance and Self Pay Accounts.
Primary Responsibilities (include but are not limited to):

  • Communicates with insurance companies and patients or responsible parties by telephone, addressing account balances, reimbursement, billings disputes and appeals.

  • Maintain status of accounts in the patient accounting system, making notes of all incoming and outgoing calls, responding to correspondence ensuring that appropriate reimbursement is received.

  • Work with Self Pay population to get accounts paid in reasonable amount of time.

  • Compile reports on delinquent accounts for management.

  • Work with Collections agencies as needed.

  • Make determination if/when an account should be moved into the Bad Debt process

  • Follows established policies for the protection of the privacy of health information

Job Requirements

Education, Skills and Experience Requirements:

  • High School diploma or GED

  • Requires 5 years experience in accounts receivable collecting, insurance follow up, and billing. Working knowledge of the accounts receivable process

  • Ability to use telephones extensively; ability to relay clear written messages; ability to use computer keyboard and calculator extensively.

  • Ability to effectively read, write and process information; ability to input/retrieve information to/from computer and files.

  • Ability to converse with others to give, take and process information in English; extensive use of telephone. Ability to hear alarms and pages.

  • Ability to converse in English with others to give, take and process information; extensive use of telephone. Ability to maintain confidentiality of information, multi-task, coordinate projects and record/transcribe general and specific meeting minutes. Ability to work independently and collaboratively. Communicate with other staff to relay concerns and observations involving patient safety.

  • Occasional/limited exposure to: Infection and to the risk of bloodborne diseases; hazardous agents, body fluids and wastes; unpleasant patient or departmental elements; to potentially violent/aggressive patients/staff/visitors, critical incidents, and/or sentinel events. Occasionally needed to work irregular hours or additional hours.

  • Ability to provide excellent service to internal and external customers.

  • Ability to effectively listen, process received information, and express ideas both orally and in writing in English.

  • Ability to initiate action, take personal responsibility, suggest improvements, and solve problems within scope of job without being asked

  • Ability to understand and comply with government, regulatory, and company rules.

  • Ability to record, report, and maintain confidentiality of information and respond to requests for information.

  • Ability to get assigned work done in an acceptable manner, in the time allotted, with minimal prompting or reminders


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