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Intake Specialist in Princeton, TX at SUNSPIRE HEALTH

Date Posted: 8/2/2018

Job Snapshot

Job Description

General Purpose of Position:
The Intake Specialist works closely with the Admissions staff to ensure a smooth admissions process for all patients. The Intake Specialist specifically contributes to the initial admission of patients, reviewing their insurance information and auditing all intake records for compliance.

Primary Responsibilities (include but are not limited to):
• Conduct phone interviews with perspective patients.
• Conduct face-to-face interviews with perspective patients.
• Coordinate date and time of new patients’ arrival with all applicable staff.
• Ongoing verification that all intake procedures are properly followed.
• Ensure that payment is provided and processed upon arrival:
• Coordinate payment practices and procedures with the Accounting department.
• Oversee the administration of ongoing payment plans, including calling the responsible parties for patients prior to the payment due date.
• Other duties as assigned.

Job Requirements

Education, Skills and Experience Requirements:
• Bachelor’s degree from an accredited college or university in a behavioral health or related field preferred; professional experience may substitute for degree requirement.
• At least four (4) years of experience in a behavioral health setting.
• Must have valid driver’s license and proof of insurance.
• Must maintain CPR and First Aid certifications.
• Strong clinical skills.
• Must be detail oriented.
• Able to work under pressure and meet deadlines as well as be flexible and dependable.
• Strong interpersonal, organizational and analytical skills.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Principles and processes for providing patient services. This includes patient needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
• Exceptional patient/patient service with the ability to resolve service issues.
• Knowledge of CARF standards.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to handle multiple priorities with a sense of urgency.
• Excellent interpersonal communication (verbal and written) and presentation skills.